FAQ
The Ins And Outs of How We Do Business
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What areas do you serve?We currently provide cleaning services in the greater Birmingham area of Alabama. If you're unsure whether we cover your location, feel free to contact us!
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What cleaning services do you offer?We offer a variety of residential cleaning services, including: Basic Cleaning – Routine maintenance for a fresh home. Deep Cleaning – A thorough, top-to-bottom clean. Move-In/Move-Out Cleaning – Perfect for transitions. Weekly Basic Cleaning (Subscription) – Hassle-free weekly cleaning on a monthly plan.
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Do I need to provide cleaning supplies?No, we bring our own professional-grade cleaning supplies and equipment. However, if you prefer us to use specific products, just let us know!
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How long does a cleaning service take?The duration depends on the size of your home and the type of service. A Basic Clean typically takes 1.5-3 hours, while a Deep Clean or Move-In/Move-Out Cleaning can take longer.
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Do I need to be home during the cleaning?It’s up to you! Many of our clients provide us with access to their homes while they’re away. If you prefer to be present, that’s perfectly fine too.
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What if I need to reschedule or cancel my appointment?We understand that plans change! Please notify us at least 24 hours in advance to reschedule or cancel without a fee.
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Do you offer recurring cleaning services?Yes! We offer weekly, bi-weekly, and monthly cleaning plans to keep your home consistently spotless.
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How do I pay for my cleaning service?We accept credit/debit cards, paypal, and cash. A deposit is due after you decide to move forward with your quote, at the time of booking. The remaining balance is due upon job completion. Please note if paying with cash, you will still need access to some form of online payment method (credit/debit card, paypal) in order to place your deposit.
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What if I'm not satisfied with my cleaning?Your satisfaction is our priority! If you’re not happy with any part of our service, let us know within 24 hours, and we’ll make it right.
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Still have questions?📞 Contact us today!
Billing & Pricing
Find The Best Package For Your Budget
Payments Accepted
At Happy Home Cleaning Co., LLC, we strive to make the payment process simple and convenient. We currently accept credit/debit cards, cash, and PayPal as payment methods.
A deposit is required at the time of booking after you have approved your quote. The remaining balance is due upon job completion. If you choose to pay in cash, please note that a credit/debit card or PayPal account will still be required to place the deposit.
If you have any questions about payment options, feel free to contact us—we’re happy to help!
Cancellation Policy
At Happy Home Cleaning Co., LLC, we understand that life happens, and sometimes plans change. To ensure fairness for both our clients and our team, we have the following cancellation policy in place:
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Cancellations & Rescheduling: If you need to cancel or reschedule your appointment, we kindly ask for at least 24 hours' notice before your scheduled cleaning.
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Late Cancellations: Cancellations made less than 24 hours before the appointment will result in the forfeiture of the deposit as a cancellation fee.
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No-Show Policy: If our team arrives at the scheduled time and cannot access the property or the appointment is canceled at the last minute, the deposit will be forfeited, and additional charges may apply for future bookings.
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Emergency Situations: We understand that emergencies happen. If an unexpected situation arises, please contact us as soon as possible, and we will do our best to accommodate you.
We appreciate your understanding and cooperation in respecting our team's time. If you have any questions about this policy, feel free to reach out!
Satisfaction Guarantee
At Happy Home Cleaning Co., LLC, we take pride in delivering high-quality cleaning services with attention to detail. Your satisfaction is our top priority, and we stand behind our work with our 100% Satisfaction Guarantee.
If you are not completely satisfied with any part of your cleaning service, please let us know within 24 hours of your appointment. We will gladly return to address any concerns at no additional cost. Our goal is to ensure your home is cleaned to your expectations, leaving you happy and stress-free.
We appreciate your trust in us and are committed to providing the best possible service every time. If you ever have feedback or special requests, we’re always here to listen and improve!